Carhop/ Skating Carhop

2024-02-29

Sonic

Baltimore

Full Time

Description

Position:��Carhop

Immediate Supervisor:���� Manager on Duty (MOD)

Status:����Nonexempt

Position Summary: This position serves product to guests.

Essential Job Duties:

Ensure that product meets operational, quality, and appearance standards before being delivered to guests
Deliver product to guests by carrying and balancing a tray weighing up to 25 pounds
Provide friendly, quick, and polite service to guests
Promptly respond to guest requests
Report customer complaints/issues to MOD
Assist guest with payment
Make accurate change quickly and efficiently
Clear trays and trash from guests' vehicles, patio, drive-thru, and parking lot
Comply with all company policies, procedures, and operational standards
Perform regular cleaning and sanitation duties ? including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease ? pursuant to operational standards
Regular attendance

ADDITIONAL DUTIES:

Report employee complaints/issues to MOD
Move and stock food product weighing up to 50 pounds
Skating Carhop:
Complete Skating Carhop training requirements
Perform duties while on roller skates
Perform other job-related duties as assigned or required

Time/Shift Expectations: Irregular hours; nights; weekends; and holidays

Qualifications and Job Requirements:

Knowledge/Skills
General restaurant or retail knowledge
Basic math and reading skills
Effective verbal and written communication skills
Ability to follow directions
Customer service and multi-tasking skills

Work Environment: Continuous standing, bending, reaching, moving, stooping, stretching, lifting, and skating (for Skating Carhops) in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions